Get help without the runaround

Contact Reelraven Casino the quick way

Live chat, e-mail and phone reach real people around the clock, every day of the year, on Australian time.

Start the chat Encrypted, audited, player-tested

Paid today

420,226 A$

7,516 Playing now

Malta Gaming AuthorityLicensed MGA/B2C/707/2018. Operating since 2018 under regulated standards.

7-minute average withdrawalA$53M paid weekly. Verified speed, no invented timelines.

256-bit SSL encryptionAudited by Gaming Laboratories International. Your data stays locked.

Reach a person, not a bot

When you need a person in a hurry

Whichever route you pick, an actual person answers and nobody asks for your password.

From waiting to talking

Chat suits a stuck deposit, a bonus that will not open, or a quick question; a human joins in about three minutes, day or night.

Open chat

Where do I e-mail you?

E-mail handles documents, statements and anything you want in writing; write to [email protected] and expect a reply in about six hours.

Write to us

You are locked out right now

Phone works best for a payment that has stalled or a lockout you cannot clear; call +61 2 5316 5288, with lines answered in roughly two minutes on AEST.

Call support

Australian support

Australian players get local support

Use this block when you want the local number, the licence behind it and where to find gambling help.

How to reach us

Australian phone+61 2 5316 5288

Support time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/707/2018

Help

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

You are stuck and want it over with

Have these five things to hand before you open a chat, call or e-mail.

Your registration e-mail address
Account username or player number
Screenshot of the error or bet slip
Deposit receipt with date and amount
Photo ID and proof of address files

Your message needs the right desk

Your query lands at the desk that owns it

Pick the desk that matches your issue and your message reaches the people who can actually fix it.

Account desks

General support[email protected]

Verification and documents[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]

Privacy and personal data[email protected]

Business and partnerships[email protected]

Reelraven Casino operator set-up

Check who holds your account

By the end of this table you will know exactly which company holds your account and funds.

The company

Legal nameReelraven Casino Ltd.

Company numberC-64231 (Malta)

Registered addressTower Road, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/707/2018

Written contact

Support e-mail[email protected]

Reelraven Casino FAQs

Before you ask us, check here

You will have settled the six support questions players ask most before you write in.

trustWhere do I ask to shut my account down?+

Yes, you can close your account whenever you choose. Send the request from your registration e-mail to [email protected] and the team will act on it. Any remaining balance is handled under the payment terms on your account.

trustCan I check which regulator licensed you?+

Yes, we hold a licence from the Malta Gaming Authority, number MGA/B2C/707/2018. Reelraven Casino Ltd. has operated under that regulator since 2018. The licence covers the games and the payouts you see here.

trustWhy do you answer in German and Finnish?+

Because our players come from several countries, support answers in English, German, Finnish and Norwegian. Choose the language you are most comfortable in when you make contact. An adviser will reply in that language for the whole conversation.

trustWhen is support open on Sundays and at night?+

Support runs around the clock, every night and every weekend, on Australian Eastern Standard Time. A person replies on live chat in about three minutes, by phone in about two minutes and by e-mail within six hours. No query waits until Monday.

trustWhy do you need my e-mail but not my password?+

Because we protect your account, no adviser will ever ask for your password. To find your account, have your registration e-mail address and a recent transaction detail ready instead. Never share your password with anyone, even someone claiming to be from us.

trustWhat if your answer still does not help me?+

If a reply leaves you unsatisfied, ask the adviser to escalate the matter. Written complaints go to [email protected] so they are logged and reviewed. Should that not resolve it, you may take the issue to the Malta Gaming Authority.

Seven timings explained

Does anyone answer at night?

This block settles how long each channel usually takes and which clock the times follow.

Live chat

Live chat hours24/7 support

Chat first reply3 minutes

All times shown inAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 5316 5288

Phone wait2 minutes

A path that goes higher

A complaint with a paper trail

Use this route when a chat reply has settled nothing and you want your case recorded.

What if I explain it badly?

Describe what went wrong to support in plain words, with dates, amounts and any screenshots attached, so the agent reads the whole story once.

Reference number first

Ask the agent to log the case and give you the reference number; a supervisor then reviews it and replies within the usual e-mail window.

After a weak answer

If the supervisor's answer still misses the mark, write to [email protected] and the matter moves to a senior review with your history attached.

Is the MGA the last word?

Should that review disappoint you, the Malta Gaming Authority takes player disputes; bring the reference numbers and the promised timelines with you.