Proof of you

Reelraven Casino account verification: what happens next

Every licence holder must confirm who is playing, and our team usually completes the check within 14 hours of receiving your documents.

Start the check

Malta Gaming AuthorityLicensed MGA/B2C/707/2018. Operating since 2018 under regulated standards.

You are mid-check

Clear answers before you send anything

We keep the check plain and predictable, because you deserve to know exactly what happens next.

Who reviews you

Reelraven Casino Ltd.

Licence behind it

Malta Gaming Authority, MGA/B2C/707/2018

Typical review time

14 hours

Required

At the latest before the first withdrawal

Questions go to

[email protected]

Age checked

18+

First-time approval

Four steps to a clean first pass

Most delays come from blurred photos and cropped edges, and both are easy to avoid.

A sharp, square photo

Photograph your photo ID flat on a plain surface in daylight, so all four corners and the small text at the bottom stay sharp.

A recent, unfolded bill

Use a proof of address from the last few months showing your name and full address, with nothing folded over the header or the date.

Which card should I show?

Photograph the payment card you used for deposits, covering the middle digits but leaving the first six and last four readable.

Watch your inbox

Wait for our reply, which usually lands within 14 hours; if something is unreadable we email you exactly which part to retake.

Four documents

See what each paper proves before you send it

Nothing here is a trap, and each item simply answers one question the rules require us to ask.

Photo ID

ConfirmsYour name, face and age

Must showAll four corners, clear small print, no glare

Proof of address

ConfirmsWhere you live now

Must showYour name, full address, a recent date

Payment card image

ConfirmsThe card is yours

Must showFirst six and last four digits visible

What you gain from this

Before the request, after the photo

That a document request is not random, and most players meet it only at payout time.

Your call to play bigger

Raising your own limit signals a change in how you play, so the license asks us to know our customer again and confirm who is behind the account.

Pause before the large transfer

Larger movements of money are checked because the license ties every unusual sum to a known customer, so a photo of your ID and a recent bill may be requested right away.

Why is my payout waiting?

Verification must be complete at the latest before the first withdrawal, which is why your payout waits while a photo of your ID is reviewed.

Is this card really yours?

A card or wallet we have not seen before is checked so the money leaves to someone we can identify, and a card image or wallet record may be asked.

Why does the casino ask where my money comes from?

Our license from the Malta Gaming Authority, MGA/B2C/707/2018, obliges us to know where player money comes from. Since 2018 this has been ordinary practice across licensed casinos. A request says nothing bad about you and is never treated as one.

Depending on your own circumstances, the reviewer may ask for one or more of these:

Recent payslips from your employer
Bank statements showing income
Tax return or notice of assessment
Sale contract or inheritance papers
Savings or investment statements

A cleaner second attempt, first time

Fresh enough to prove today. Anything older than three months no longer proves where you live today, so the reviewer has to send it back to you. Order a fresh copy from your provider Use the newest bill you hold

Name on file, name on paper. The name or address on the paper does not match your account, and the mismatch leaves the reviewer unable to confirm it is you. Use a document with your exact registered name Update your details before resending

Whole page, all four corners. A screen capture hides the page edges and looks easy to edit, so reviewers cannot treat it as proof of anything. Photograph the actual paper document Fill the frame with all four corners

At the check

Before the check trips you up

Every answer here reflects how Reelraven Casino runs its checks under its Malta licence.

So when does the identity check actually land on me?+

It lands before your first withdrawal, at the latest. The casino may ask sooner though, at registration or once you make a deposit, so keeping paperwork handy saves a delay later. Nothing is asked twice.

Can I send my paperwork from a phone camera?+

Yes, a phone camera is perfectly fine for all three documents. Keep the file under the size limit shown in the upload area and photograph in daylight. Blur and shadow cause most refusals.

Why do you want to know where my funds come from?+

Because the licence requires it of every licensed operator, not because anything looks odd to us. It is a routine money laundering safeguard and applies to players in the same way. Short, honest answers are all we need.

What happens if one of my documents gets knocked back?+

You get a message naming the exact problem and a fresh upload link, so nothing is lost. Most refusals come down to a glare, a cropped corner or an outdated bill. Send a replacement and the review restarts the same day.

Which regulator and licence number sit behind this casino?+

The Malta Gaming Authority licenses us, under licence MGA/B2C/707/2018. The operating company is Reelraven Casino Ltd., registered as C-64231 (Malta) at Tower Road, Msida. That licence is why the identity check exists at all.

How long does the review take once everything is in?+

Allow up to 14 hours from the moment your last document arrives. Many files clear far sooner, especially when the photo is sharp and the details match. You get an email either way.